How Zapier Scales Product Knowledge Using Their Customer Community

Initially designed as a platform for organic engagement, Zapier's community took on a life of its own in 2020 and evolved into a fully-fledged support destination. However, Zapier didn't stop there.

In the upcoming webinar, Jillian Bejtlich, Director of Self-Serve Customer Experience at Zapier, and Rachael Silvano, Community Operations Manager at Zapier, will showcase how they have made their digital hub an even more integral part of their customer success model. They will discuss various tactics and features they use to scale product knowledge, "start the party," custom moderation views, and Zapier integration.

Make sure to tune in as they provide valuable insights for teams seeking to develop a strong customer digital hub and scale product knowledge effectively.

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