WEBINAR SERIES

Humanizing Customer Education

Tailoring Digital Learning to Customer Needs

Technology is everywhere and advancing at a rapid pace, but we can't lose sight of the connections and relationships that make us human—and that extends to how your customers learn about your product.

This series aims to transform Customer Education professionals into architects of learning experiences that thoughtfully blend empathy, technology, and education and equip teams with actionable strategies to enhance the customer success journey.

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The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

MAY 08
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NOW ON DEMAND

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MAY 08

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11:00 am PST

The Power of Human-first Learning

Join Gainsight CEO Nick Mehta to explore how to humanize, engage, and enhance your Customer Education efforts.

  • How to incorporate genuine empathy into your learning programs and turn every customer interaction into an opportunity to connect and grow.
  • Techniques and tools to create interactive and personalized learning experiences that captivate and resonate with your customers.
  • Real-world examples of how a human-first customer education has increased customer satisfaction, retention, and overall success.
Speaker

Speaker:

Nick Mehta, CEO, Gainsight

Speaker

Speaker:

Robin Raye, Director of Customer Education, Iodine Software

JUNE 06
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NOW ON DEMAND

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JUNE 06

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10:00 am PST

Harmonizing Digital and Human Touch: Can They Coexist?

Between Netflix, Amazon, and Spotify, technology dominates every aspect of our lives.

Still, the essence of human interaction remains irreplaceable. So, how can you balance the demand for all-things digital with the inherent need for human connection to drive growth and foster stronger customer relationships?

Join us to hear how BirchStreet successfully used this hybrid model to not overcome challenges related to turnover, scale, and accessibility and enrich their customer success narrative.

Speaker

Speaker:

Karla Kannan, Senior Vice President of Customer Experience, Birch Street

JULY 11
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NOW ON DEMAND

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JULY 11

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10:00 am PST

Developing Human-first Learning Content

Understanding and addressing the real-world outcomes your customers seek from your product is essential for transforming educational content into a strategic tool that drives their engagement, satisfaction, and success.

Join Customer Onboarding expert Donna Weber as she explores how to transform your Customer Education program from a focus on product features and functionalities to one that aligns with your customers' actual needs and desired outcomes.

Donna will reveal strategies for designing and delivering learning experiences that resonate deeply with customer needs and aspirations, ensuring your educational content not only informs your customers but empowers them to unlock the total value of your product.


Speaker:

Donna Weber, Customer Onboarding & Value Realization Expert, Springboard Solutions

AUG 08
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NOW ON DEMAND

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AUG 08

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10:00 am PST

Adapting Education to Customer Behaviors: Bridging Customer Needs with Digital Solutions

Meet your customers where they are instead of making them come to you.

How? By integrating your Customer Education programs into the flow of their lives.

This session will take you through a variety of approaches that respect and adapt to the individual needs, contexts, and preferences of the modern learner. Learn how to develop and progress a learning journey that fits naturally into your customers’ lives—from foundational practices to technology-driven strategies that help you cater to individual learner needs at scale.

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Speaker

Speaker:

First Lastname, Really Long Job Title, Company

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