2022 Gartner Market Guide for B2B Customer Community Platforms has recognized eight vendors as Representative Vendors. In this report, Gartner states that “Community management is an organizational strategy that creates value from consistent, ongoing customer and prospect visits to a persistent digital location.” The report further states that “Customer communities are part of an overall customer engagement strategy that enables digital interactions across the customer life cycle.”
Download the 2022 Gartner Market Guide for B2B Customer Community Platforms to learn:
Gartner, Market Guide for B2B Customer Community Platforms, Maria Marino, Michael Maziarka, Chad Storlie, 6 October 2022.
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