Market Guide

2022 Gartner® Market Guide for B2B Customer Community Platforms

2022 Gartner Market Guide for B2B Customer Community Platforms has recognized eight vendors as Representative Vendors. In this report, Gartner states that “Community management is an organizational strategy that creates value from consistent, ongoing customer and prospect visits to a persistent digital location.” The report further states that “Customer communities are part of an overall customer engagement strategy that enables digital interactions across the customer life cycle.”

Download the 2022 Gartner Market Guide for B2B Customer Community Platforms to learn:

  • Why sustained, digital customer engagement and education are critical for subscription-based business models in the technology sector
  • How the demand for B2B communities has grown over the last few years and emerging trends driving the industry forward
  • The five essential capabilities that all Customer Community platforms support and recommendations for choosing the right platform for your business

Gartner, Market Guide for B2B Customer Community Platforms, Maria Marino, Michael Maziarka, Chad Storlie, 6 October 2022.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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