On-Demand Webinar

5 Keys to Launching an Unstoppable CS Strategy: Healthcare Edition

Developing relevant customer journeys, building scalable automated campaigns, and incorporating impactful human interactions can take your customer relationships to the next level.

Inovalon did just that and dramatically increased their valuation and NRR, and improved their internal processes and CSAT along the way.

Join us to learn how Inovalon pulled it off by:

  • Using customer data to build relevant digital journeys
  • Leveraging their product and in-app messages
  • Making customer success an organization-wide initiative
Ryan Davidsen. SVP, Client Success & Pre Sales Engineering at Inovalon
Steve Stone. Sr. Customer Success Manager at Gainsight
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Developed in Partnership with Growth Molecules

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