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Case Study

Kount

Kount Empowers Its Customer Success, Product and IT Teams By Taking Advantage of Gainsight’s Suite of Products

Launched in 2007, Kount offers innovative fraud prevention solutions used by over 6,500 companies globally, including some of the most recognized brands in retail, ecommerce, and banking.

Kount had implemented Gainsight CS to replace a customer success platform that didn’t serve its needs. However, CSMs still tracked renewals manually via spreadsheets. And the product team struggled to access and analyze product usage data.

Needing to automate and streamline more core processes, Kount harnessed Gainsight RO’s Renewal Center capabilities, Gainsight PX, and the next generation of the Gainsight platform: NXT.

With Gainsight, Kount has been able to:

  • Avoid adding headcount by increasing CSM efficiency
  • Easily forecast renewals
  • Better serve customers

Read the case study to learn more about how Kount empowers its customer success, product and IT teams with Gainsight.

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