Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
At the time, we hoped to get people excited about Customer Success, build their own teams, and start to see what was possible in terms of growth and expansion.
We have now created the 10 NEW Laws of Customer Success. While the old laws are still important, today’s laws are more refined, more nuanced, and more applicable to today’s world. These laws go beyond what Customer Success means and dive into how to turn your Customer Success Operations into a growth driver for your business.
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