LeanIX Drives Expansion in a Multi-Product Ecosystem with Gainsight

Discover how LeanIX, a leading enterprise architecture management company, harnessed the power of Gainsight to navigate the challenges of a multi-product platform and drive cross-sell expansion within their complex customer relationships.

With the the help of Gainsight, LeanIX was able to achieve:

• Data-Driven Customer Health Management: With Gainsight's thought leadership and technical expertise, LeanIX built a Digital Customer Success system that accurately models and manages intricate customer structures. Gainsight Relationships empowered Customer Success Managers (CSMs) to gain a holistic view of account health, making it easier to identify opportunities for improvement.
• Effortless Cross-Sell Identification: Gainsight's Timeline feature allowed CSMs to seamlessly track cross-sell and upsell opportunities. CSMs could now notify the account executive responsible for each opportunity, streamlining the process and driving increased collaboration between Customer Success and Sales.
• Remarkable Growth and Expansion: Leveraging Gainsight, LeanIX witnessed an 80% YoY increase in existing business pipeline and a phenomenal 75% YoY growth in existing business bookings. The data-driven approach, coupled with seamless communication, led to valuable upsells and enhanced customer value.

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