Case Study

Miro Launches Scaled Customer Experience Model, Powered by Gainsight CS and Digital Hub

Miro is an online workspace for innovation that enables distributed teams of any size to build the next big thing. The company was looking to build a Digital CS model that could deliver better customer experiences at scale without the need for direct action from customer success managers (CSMs). They used Gainsight CS to create customer journey engagements that efficiently drove value and adoption at scale, while Gainsight Digital Hub helped them galvanize their customer base around a strong, knowledgeable community.

With the help of Gainsight, Miro has been able to:

  • Launch a scaled Digital CS Motion
  • Orchestrate a digital journey that brings its internal teams together
  • Create a centralized destination for its customers to self-serve
  • Deploy customizable playbooks resulting in effective onboarding Success Plans tailored to each customer

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