Case Study

Mission Cloud Services

Learn how Mission drives 20% of net-new recurring revenue through their existing customer base by using Gainsight CS.

Mission is a trusted managed cloud services provider and Premier Consulting Partner for businesses using – or migrating to – Amazon Web Services (AWS).

In moving forward with a high-touch Customer Success model, Mission sought to avoid a more manual way of managing customer health and engagement.

Instead of relying on the sentiment of each CSM, Mission wanted a single pane-of-glass view to customer success activities and the health and engagement levels of their customer base.

With Gainsight, Mission was able to:

  • Develop custom-built health scores and playbooks
  • Drive elevated CSM efficiency
  • Attribute 20% of net-new MRR to existing customers

Read this case study to learn more.

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