Although the MMIT CSM team had no issue with connecting with their customers, they lacked the visibility to see how their customers were using their products. The CSMs spoke highly of customers’ attitudes at each engagement, but the product usage told a different story. This resulted in being unable to be proactive about the customers’ received value and churn.
By implementing Gainsight PX, MMIT was able to:
To learn more about how MMIT uses Gainsight PX, read the case study.
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