Case Study

Modern Health Reaches 90% Retention with Digital Customer Success

When healthcare tech leader Modern Health experienced hyper-growth during the pandemic, they needed a solution to better support not just their customers but their Customer Success Managers (CSMs). Their CSMs reached the limit of what they could achieve at scale. However, with help from Gainsight, they aligned on the key milestones around the customer journey, deployed digital engagements to help users self-serve, and freed up CSM time to focus on the highest impact, human-centered engagements..

With the help of Gainsight, Modern Health has been able to:

  • Prioritize CSMs time on high-need customers
  • Amplify the reach of its entire CS org
  • Skyrocket its customer retention and health scores

Want to learn more about how they did it? Download the full case study now!

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