Deliver proactive, preventative care that enables you to retain and grow your customer base.
Manage learner's experience, and deliver educational outcomes.
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
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As a leading business management platform helping small- and medium-sized enterprises (SMEs) across Australia and New Zealand, MYOB has built a sophisticated pre- and post-sales process that involves Sales, Accounts, Customer Success, and other teams. But Customer Success wanted a better way to manage conversations between internal teams and keep everyone on the same page. Enter Gainsight.
MYOB utilized a range of Gainsight tools to build an internal survey initiative that managed internal communications, collected customer data, and improved customer support, all from one centralized customer success platform.
Learn how MYOB:
Read the full case study.
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