Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
Companies across industries recognize the role CS has in driving higher company growth and valuation. But just like anything, if you’re not measuring the right metrics and KPIs, you won’t see the results you want.
Net revenue retention is the #1 metric you need to master. NRR has risen to become the most important financial and business metric driving company valuation and market capitalization for SaaS-modeled businesses. Understanding how you can influence NRR through revenue expansion opportunities will help your revenue teams, including customer success, get on the fast-track to scale.
Learn more about NRR and expansion in In our Essential Tool, Net Retention + Expansion: Your Customer Success Revenue Partners.
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Developed in Partnership with Growth Molecules
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