Case Study

Omada Health

Live With Gainsight in 4 Weeks, Omada Health Operationalizes Best Practices for Customer Success and Retention

Founded in 2011, Omada Health has pioneered the category of “digital care,” delivering hyper-personalized interventions to support individuals at risk for – or living with – chronic conditions. Omada now works with more than 1,000 employers and health plans across all 50 states, including Lowe’s, Dow Chemical, Cigan, Kaiser Permanente, and several BlueCross and health plans.

Scaling the company’s relationship with customers without losing a personal touch is top of mind as Omada focuses on delivering the best quality of service while continuing its phenomenal growth. Because strategic account management and relationship development are equally important for Omada’s CSMs, the company selected Gainsight to support the team.

With Gainsight, Omada Health can:

  • Employ a strategic, data-driven approach
  • Save hours per month across multiple teams
  • Dramatically streamlined the implementation process

Read the case study to learn more about how Gainsight enables Omada to operationalize best practices for customer success and retention.

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