Case Study

How Personio Created a Self-Service Customer Culture

Cloud-based HR management and recruiting solutions and software company Personio was experiencing rapid growth. They were looking to implement a digital approach to help customers get the answers they wanted right when they needed them. With inSided by Gainsight’s community tool, they were able to connect customers with one another for peer-to-peer support and also uncovered new business opportunities.

With a customer community, Personio was able to:

  • Decrease support costs by 10%
  • Uncover 2,000 leads from community sessions
  • Create a product feedback loop through structured feature requests

Read the full case study to learn more.

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