Webinar Series: Priorities and Playbooks for Customer Success

How to Drive Growth in the ‘Age of the Customer’

To achieve customer success you should not only focus on the customer experience, but also on your customer’s outcomes. If you only have one, you can only go so far! By successfully merging both, you can drive overall customer success, growth, and Net Dollar Retention for your organization.

Watch On-DemandBolster CSM Yield Through Organizational Scale and Efficiency

Speaker: Lane Holt, Regional Director of Client Outcomes

Watch On-DemandAligning Your Executive Team to be All-Star CS Champions

Speaker: Mike Maday, Director of Client Outcomes at Gainsight

Watch On-DemandCustomer Success is a Team Sport, and the Team in Question is the Entire Company

Speaker: Seth Wylie, Head of Customer Success Ops at Gainsight

Watch on Demand Mitigate Risk by Delivering Personalized Experiences

Speaker: Christine Friscic, Head of Product Marketing at Gainsight



Aligning Your Executive Team to be All-Star CS Champions

Customer Success is a team sport. Effectively delivering success across your customer base and driving growth for your business require seamless alignment across the entire organization. Join us to learn:

  • What effective alignment looks like
  • Insights to help your business solve alignment across the organization
  • How customer interactions can guide collaboration
  • Ways to leverage technology to achieve customer success

Customer Success is a Team Sport, and the Team in Question is the Entire Company

Providing your company with deep visibility and a single source of truth into your customers allows your business to deliver a seamless experience at every touchpoint. It also creates alignment for everyone around the customer’s success. Join us to learn:

  • How visibility can transform your customer interactions
  • Ways for your business to deliver a seamless experience at every touchpoint
  • How to surface insights internally and align your team around the customers’ success

Mitigate Risk by Delivering Personalized Experiences

 (Watch On-Demand)

When customers aren’t achieving their desired outcomes or realizing value from your product, you run the risk of them finding a better solution. Leveraging a customer success platform allows your team to prevent churn and deliver personalized experiences at scale. Join us to learn:

  • Why churn sparked the creation of the customer success category
  • Why churn can be a part of your business growth and NRR
  • How a CS platform can help you mitigate risks by delivering personalized experiences at scale
 

Bolster CSM Yield Through Organizational Scale and Efficy

 (Watch On-Demand)

CS solutions enable teams to work more efficiently and scale their CS strategy. With these capabilities, CSMs can manage more accounts and focus their time on the tasks that will drive the highest impact for the business. Join us to learn:

  • How data aggregation can provide a single view into your customers
  • Key signals that your team should be monitoring to prevent churn
  • How to setup up a series of alerts to signal risks and opportunities

Watch On-Demand

Mickey Alon
Mickey Alon

Founder and CTO, Gainsight PX
 

Harshi Banka
Harshi Banka

Regional Director, PX Client Outcomes, Gainsight
 

Sarah Anderson
Sarah Anderson

Director of Product Management, Email On Acid
 

Kyle Poyer
Kyle Poyar

Partner, OpenView Ventures
 

Ramli John
Ramli John

Managing Director, Product-led
 

Katie Pedroza
Katie Pedroza

Customer Marketing Manager, Digital Experience, Adobe
 

Dave Rigotti
Dave Rigotti

Founder, Product-led Marketing
 

Julien Sauvage
Julien Sauvage

VP of Product Marketing, Gong.io
 

Tom Ronen
Tom Ronen

Head of CS, monday.com
 

Riana Upton
Riana Upton

Product Marketing Manager, Gainsight
 

Angelo Matheou
Angelo Matheou

Sr. Product Manager, PX Lead, Gainsight
 

Jared Block
Jared Block

Solutions Consultant, Gainsight
 

Aliaksei Halavenka
Aliaksei Halavenka

Client Outcomes Manager, Gainsight
 

Meenal Shukla
Meenal and Kartik Yegneshwar

Gainsight
 

Higher NDR with Increased Product Adoption & Rapid Time to Value

Tuesday, Apr 20 at 10am PT/1pm ET

Learn about the intersection of NDR, product adoption, and consumption analytics and how to optimize cross-functionally.

Higher NDR with Increased Product Adoption & Rapid Time to Value

Tuesday, Apr 20 at 10am PT/1pm ET

Learn about the intersection of NDR, product adoption, and consumption analytics and how to optimize cross-functionally.