To achieve customer success you should not only focus on the customer experience, but also on your customer’s outcomes. If you only have one, you can only go so far! By successfully merging both, you can drive overall customer success, growth, and Net Dollar Retention for your organization.
Watch On-Demand - Bolster CSM Yield Through Organizational Scale and Efficiency
Speaker: Lane Holt, Regional Director of Client Outcomes
Watch On-Demand - Aligning Your Executive Team to be All-Star CS Champions
Speaker: Mike Maday, Director of Client Outcomes at Gainsight
Watch On-Demand - Customer Success is a Team Sport, and the Team in Question is the Entire Company
Speaker: Seth Wylie, Head of Customer Success Ops at Gainsight
Watch on Demand Mitigate Risk by Delivering Personalized Experiences
Speaker: Christine Friscic, Head of Product Marketing at Gainsight
Customer Success is a team sport. Effectively delivering success across your customer base and driving growth for your business require seamless alignment across the entire organization. Join us to learn:
Providing your company with deep visibility and a single source of truth into your customers allows your business to deliver a seamless experience at every touchpoint. It also creates alignment for everyone around the customer’s success. Join us to learn:
When customers aren’t achieving their desired outcomes or realizing value from your product, you run the risk of them finding a better solution. Leveraging a customer success platform allows your team to prevent churn and deliver personalized experiences at scale. Join us to learn:
CS solutions enable teams to work more efficiently and scale their CS strategy. With these capabilities, CSMs can manage more accounts and focus their time on the tasks that will drive the highest impact for the business. Join us to learn:
Founder and CTO, Gainsight PX
Regional Director, PX Client Outcomes, Gainsight
Director of Product Management, Email On Acid
Partner, OpenView Ventures
Managing Director, Product-led
Customer Marketing Manager, Digital Experience, Adobe
Founder, Product-led Marketing
VP of Product Marketing, Gong.io
Head of CS, monday.com
Product Marketing Manager, Gainsight
Sr. Product Manager, PX Lead, Gainsight
Solutions Consultant, Gainsight
Client Outcomes Manager, Gainsight
Gainsight
Tuesday, Apr 20 at 10am PT/1pm ET
Learn about the intersection of NDR, product adoption, and consumption analytics and how to optimize cross-functionally.
Tuesday, Apr 20 at 10am PT/1pm ET
Learn about the intersection of NDR, product adoption, and consumption analytics and how to optimize cross-functionally.