The Foolproof Process for Collecting & Analyzing User Feedback
Don't let your customer feedback collect dust! It’s only a matter of time before your customers find a vendor that listens. We will discuss:
- Collecting and aggregating customer feedback, from both inside and outside of your product
- Optimizing feedback collection by pinpointing important moments in the user journey
- Ways to analyze your customer feedback using Natural Language Processing, and more
Launching New Features and Guiding Users to Value
So you’ve planned out your roadmap, executed on it, and launched your new feature—now what? The work doesn’t stop after a feature is released. It’s time to enable your new and existing users so they can start realizing value. Join this webinar to learn:
- How to drive adoption using in-app engagements, guides, and more
- How to develop a user learning engine that fuels product adoption
- How to collaborate cross-functionally to increase user awareness
Building an Outcome-driven Product Roadmap Strategy
Product roadmaps have to be outcome-driven to meet the needs of the customer - but how can you effectively manage the roadmap 'balancing act?' With top-down initiatives, enhancements, and constant customer feedback, how can you effectively prioritize each? Join us as we discuss:
- Instrumenting key features and centralizing feature requests
- How to build a visual roadmap plan
- Tracking outcomes, and tying product investments to business objectives
July 28th at 10am PT/1pm ET
Bolster CSM Yield Through Organizational Scale and Efficiency
CS solutions enable teams to work more efficiently and scale their CS strategy. With these capabilities, CSMs can manage more accounts and focus their time on the tasks that will drive the highest impact for the business. Join us to learn:
- How data aggregation can provide a single view into your customers
- Key signals that your team should be monitoring to prevent churn
- How to setup up a series of alerts to signal risks and opportunities
