The Beginner's Journey to Leveraging Gainsight
In part 1 we will walk through establishing your customer success foundation and improving customer visibility across teams. We’ll then focus on creating a 360 view of your customers, monitoring health scores, and highlight areas you should double down on.
You will learn:
- Strategies to establish a single source of truth of your customer
- How to stand up health scores
- Playbooks to semi-automate risk mitigation
- Reports and dashboards to help you track progress
How and Why to Grow with Gainsight
In part 2, Easton and Jake will walk through how Gainsight can help you grow your business through health scores, advanced playbooks, and automation of your customer journey.
You will learn:
- The importance of continued iteration on your health models to get more precise measurements
- How to drive automation, consistency, and efficiency in your CSM workflows
- Strategies for proactively planning for the success of customers
July 7th at 10am PT/1pm ET
Mitigate Risk by Delivering Personalized Experiences
When customers aren’t achieving their desired outcomes or realizing value from your product, you run the risk of them finding a better solution. Leveraging a customer success platform allows your team to prevent churn and deliver personalized experiences at scale. Join us to learn:
- Why churn sparked the creation of the customer success category
- Why churn can be a part of your business growth and NRR
- How a CS platform can help you mitigate risks by delivering personalized experiences at scale
July 28th at 10am PT/1pm ET
Bolster CSM Yield Through Organizational Scale and Efficiency
CS solutions enable teams to work more efficiently and scale their CS strategy. With these capabilities, CSMs can manage more accounts and focus their time on the tasks that will drive the highest impact for the business. Join us to learn:
- How data aggregation can provide a single view into your customers
- Key signals that your team should be monitoring to prevent churn
- How to setup up a series of alerts to signal risks and opportunities
