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Digital Customer Success Package: uplevel CS with new digital superpowers

During this year’s Pulse, we introduced a new package for Gainsight Customers that makes it incredibly easy to start with, automate or optimize your digital customer engagement strategy: The Digital Customer Success package.

The first package that provides all tools you need to get the most out of customer self-service, in-product engagements, guides, and customer education. Packaged together in one product, so you can eliminate the fragmented digital experience your customers have grown to dislike.

Put simply: the DCS package will allow you to uplevel CS with new digital superpowers!

The new DCS package will allow you to:

  • Create customer-driven and curated content for your end-users while connecting them to peers in similar roles or organizations through your customer community
  • Surface relevant (helpful) content from within your product, and create the in-product guides and journeys your users need to get value quickly
  • Create targeted (personalized) journeys for all customers, spanning segments and across all channels
  • Create and close a feedback loop with your customers, or for example, between your customers and the rest of your organization

Want to see how? Fill out the form, and we’ll come back to you with more information.

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Developed in Partnership with Growth Molecules

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