When it comes to cooking up digital CS recipes for success, your recipe book is meaningless if your (digital) kitchen is in chaos. Watch Gainsight and Drift as we explore how clear roles and responsibilities are critical - in and outside the kitchen - and how cross-functional collaboration can make any kitchen or digital strategy hum.
You'll learn:
- How cross-functional teams can deliver more impactful results
- Where to start and how to align teams on a single north star
- Common challenges to collaboration and how to overcome them
Whether you have a few talented sous chefs, or a complex kitchen serving enterprise-grade fare, this webinar will reveal the secrets to successful teamwork across digital customer motions.
Speakers:
Harshi Banka
Senior Director of Strategy, Digital Customer Success at Gainsight
Tori Jeffcoat
Product Marketing Leader, Gainsight
Emily McGrath
Director - Customer Experience, Drift