Smarter Not Harder: Launching Customer Success from Scratch

Customer success is not only an essential part of winning businesses from SaaS to healthcare. It is also a primary growth driver. The work of Customer Success impacts everything from Net Revenue Retention to product roadmaps.

Launching your CS organization and implementing best practices is critical for your company but getting started can feel overwhelming. The good news is, with Gainsight, the process is quite simple!

To help you kickstart your process, we created this quick guide to answer all your CS questions.

Inside you’ll learn:

• How to align your organization around a customer-first philosophy
• Identify the metrics and milestones to track
• Operationalize your processes to scale with your company’s growth