Deliver proactive, preventative care that enables you to retain and grow your customer base.
Manage learner's experience, and deliver educational outcomes.
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
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As one of the largest industrial software vendors in Europe, Software AG faced a complex challenge: how to successfully onboard and retain a wide range of user personas into their IoT and analytics self-service tools. The answer? Gainsight PX.
Software AG developed a plan to make product experience a key pillar of its business strategy—and it worked. The company shifted to a subscription model, supported its users through an enhanced free trial experience, and utilized PX data to understand key features and eliminate friction points.
By using Gainsight PX, Software AG achieved:
Read the case study to learn more about how Software AG leveraged Gainsight PX to propel its product experience, and its customers’ operations, into the digital era.
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