10 Steps to Community Success in B2B Software

Download our free ebook to learn about the 10 steps needed for a successful customer community

Online communities facilitate and encourage your customers to interact with each other and your company. This has wide-reaching benefits for your organisation—reducing support tickets, increasing customer retention and enabling product ideation to name but a few.

Take B2B software provider Infoland as an example. They have managed to vastly improve customer service and deflect a massive 40% of their support tickets using their community.

Thinking about launching a community of your own? Read our eBook for 10 recommendations on the best way to get started, including internal alignment, community objectives, moderator training, reporting, and more.

The 10 steps include:

  • Plan goals & strategy
  • Integration with customer success and support tools
  • Moderator training
  • Engagement through gamification
  • Super user identification
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Developed in Partnership with Growth Molecules

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