The Customer Success Index, 2022

Now available from Gainsight, in partnership with RevOps Squared: The Customer Success Index, 2022. Created to understand the current state of CS, the report offers a comprehensive look at what executives are investing in, prioritizing, and measuring to scale their business.

The report includes several key findings, including that a growing number of companies are delegating expansion opportunities to their CS organizations, proving that CS has evolved past churn prevention into a significant growth driver.

Download the report to learn:

• How companies are aligning product experience and customer success strategies to impact revenue
• How companies are organizing their teams to put the customer journey at the center of all growth efforts
• The ROI of investing in CS and CS Operations, including where your company should fall to see the highest NRR rates