The Customer Success Playbook to Avoid Excessive Churn

Companies must focus on cross-functional alignment and create playbooks to better support customers and provide quicker time to value to reduce churn. The focus on churn has increased with the rise of the “subscription mindset “. By focusing on the overall customer experience, companies can improve retention and expansion opportunities.

In this eBook, you will have insight into:

• How churn can be part of business growth
• What a healthy recurring revenue business should look like
• Retention types and how they impact your company
• How you can take your business to world-class retention levels