Deliver proactive, preventative care that enables you to retain and grow your customer base.
Manage learner's experience, and deliver educational outcomes.
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
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The work of Post-Sales and Customer Success teams has never been more important. As new sales slow and companies shift focus to customer retention and expansion, the install base will determine if businesses survive or thrive during this economic downturn.
Your customers are taking a hard look at which SaaS providers deliver their desired outcomes, and which ones don’t. Nothing is more important to businesses today than delivering customer outcomes and proving value.
This ebook provides a simple yet effective model for measuring and understanding your customers’ behaviors enough to identify risk signals: the DEAR framework.
DEAR helps SaaS teams drive customer value by focusing on:
Download the ebook to start driving more customer value today.
Developed in Partnership with Growth Molecules
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