Digital customer success [DCS] is a powerful way to scale your CS programs and engage more customers with personalized and relevant content. But how do you ensure your digital touchpoints don’t feel robotic or impersonal? How do you transition to digital-led CS programs without disrupting the customer experience? And how do you balance automation and human interaction to create a seamless and engaging customer journey that still fosters customer trust and rapport?
In this webinar, we’ll show you how our team is leveraging CS, PX, and inSided to upscale CS programs and deliver a human-first experience with digital programs.
Developed in Partnership with Growth Molecules
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