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WEBINAR SERIES

Titans of Scale: How Enterprise CS teams bring best practices to life

CS is already a fundamental element of your customer retention and growth strategy, but how do we apply this beyond the white glove?

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The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

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NOW ON DEMAND

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JULY 03

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9:30 PST

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MAR 21
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NOW ON DEMAND

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MAR 21

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10:00 AM PT

Change Management Best Practices for CS Programs

Humans are inherently resistant to change initially, even when the overall net outcome is positive in the long run. Any tool or process is only as effective as its adoption.

Salesforce's Courtney Guerci, Sr Program Manager - Technical Support Strategy & Operations, will join Gainsight's Tim Van Lew for this engaging session.  Join us while we help unpack:

  • Where enablement fits in your current CS org
  • The right tactics for your enablement team to deploy to ensure healthy adoption
  • How to measure the efficacy of your processes and systems
MAY 25
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NOW ON DEMAND

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MAY 25

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9:00 AM PT

Customer Health for Every Segment

Health scoring is vital for businesses to understand where customers are struggling to adopt and see value, and also to highlight customers that are excelling in their journey. However, this can’t be a one-size-fits-all approach for customers of all sizes.

Not only will we discuss health scoring for the Enterprise, but how to score customers that are in a self-service-only model. We will be sure to cover:

  • Ideal Customer Health scoring frameworks from high to digital touch
  • Utilization of Health scoring in CS workflows
  • How to measure the effectiveness of Customer Health
JULY 19
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NOW ON DEMAND

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JULY 19

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9:00 AM PT

Operationalizing Outcomes at Scale

The reason why CSMs exist, and one of the most impactful indicators of renewal and growth with customers, is ensuring they receive value from the products and services of your company. A high-touch model can be more easily managed via collaborative Success Plans, but what about CSMs with higher account ratios?

Learn how to operationalize outcomes at scale by:

  • Creating an outcomes framework from Sales to CS
  • Nailing the handoff to ensure continuity of driving value
  • Developing programs to enable your long tail with the right resources at the right time
JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

Lorem ipsum dolor sit amet, consectetur adipiscing elit

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla ullamco laboris pariatur.

  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia
  • Laboris nisi ut aliquip ex ea commodo consequat
  • Occaecat cupidatat non proident, sint culpa sunt in culpa qui officia
JULY 03
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NOW ON DEMAND

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JULY 03

icon

9:30 PST

Lorem ipsum dolor sit amet ectetur adipiscing mogio

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.

  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia
  • Laboris nisi ut aliquip ex ea commodo consequat
  • Occaecat cupidatat non proident, sint culpa sunt in culpa qui officia

Register Today