WEBINAR SERIES
Titans of Scale: How Enterprise CS teams bring best practices to life
CS is already a fundamental element of your customer retention and growth strategy, but how do we apply this beyond the white glove?
CS is already a fundamental element of your customer retention and growth strategy, but how do we apply this beyond the white glove?
The series will cover topics on:
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Humans are inherently resistant to change initially, even when the overall net outcome is positive in the long run. Any tool or process is only as effective as its adoption.
Salesforce's Courtney Guerci, Sr Program Manager - Technical Support Strategy & Operations, will join Gainsight's Tim Van Lew for this engaging session. Join us while we help unpack:
Health scoring is vital for businesses to understand where customers are struggling to adopt and see value, and also to highlight customers that are excelling in their journey. However, this can’t be a one-size-fits-all approach for customers of all sizes.
Not only will we discuss health scoring for the Enterprise, but how to score customers that are in a self-service-only model. We will be sure to cover:
Speaker:
Tim Van Lew, Director of Strategy, Gainsight
Speaker:
Monica Perez, Head of Customer Success, Notion
Speaker:
Tom Folinus, Enterprise Customer Success Manager, Notion
The reason why CSMs exist, and one of the most impactful indicators of renewal and growth with customers, is ensuring they receive value from the products and services of your company. A high-touch model can be more easily managed via collaborative Success Plans, but what about CSMs with higher account ratios?
Watch how to operationalize outcomes at scale by:
Speaker:
Tim Van Lew, Director of Strategy, Gainsight
Speaker:
Kelli Greenberg, Associate Partner, McKinsey & Company
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Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.
