Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
No metric is more important long-term in SaaS than Net Revenue Retention (NRR), and no role is more critical to NRR than the head of Customer Success (CS) or Chief Customer Officer.
That being said, if there are 1000 open Customer Success leadership jobs, there are likely 2000 definitions of what the job means. In parallel, from the hiring side, most CS executives’ LinkedIn profiles look disarmingly similar.
In his ten years of running Gainsight, CEO Nick Mehta has had countless conversations with both CEOs looking for their next Chief Customer Officer and up-and-coming CS leaders puzzled about which career path to take. That’s why he’s put together the ultimate guide to growing your CS leadership career.
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Developed in Partnership with Growth Molecules
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