Case Study

Yotpo Launches Customer-First Community in Six Weeks with Gainsight

Ecommerce retention marketing platform Yotpo leveraged Gainsight to create a brand new customer community and drive engagement by employing a dedicated content strategy that utilizes key automations.

Learn how Yotpo leveraged Gainsight to build a thriving community for their rapidly expanding customer base. It’s beta version launched in a mere six weeks and in six months this digital destination went from an idea to reality. By creating a one-stop-shop for all customer needs, Yotpo was able to foster positive sentiment towards their brand and increase customer engagement.

With the help of Gainsight’s Digital Hub, Yotpo was able to centralize all of its content and engagement in one place, making it easier for customers to find value in their products and connect with other brands. The ideation module allowed members to submit and vote on product ideas, drive engagement, and product development.

Read how Yotpo:

  • Boost engagement and collaboration through its feature request section
  • Created a cross-sell motion from community conversations
  • Scale its customer relationship management efforts

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