Deliver proactive, preventative care that enables you to retain and grow your customer base.
Manage learner's experience, and deliver educational outcomes.
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
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Founded in 2000, EcoOnline has a vision to be the preferred provider of user-friendly SaaS-based Health, Safety, Environment, & Quality (HSEQ) tools, helping its customers create safe, sustainable, efficient and attractive workplaces. As of late 2019, its 200 employees in Ireland, UK, Norway, Sweden, Denmark, and Finland serve over 5,700 customers and 325,000 users across 86 industries.
Each EcoOnline Customer Success Manager (CSM) is responsible for about 300 accounts. As the company continued experiencing rapid growth, it knew its CSMs would struggle to handle such a heavy load while trying to customize Microsoft Dynamics to suit their purposes.
Realizing the need for a purpose-built customer success platform, EcoOnline chose Gainsight because of its Microsoft Dynamics Connector.
With Gainsight, EcoOnline:
Read the case study to learn more about how Gainsight enables EcoOnline to mature its approach to customer success.
Developed in Partnership with Growth Molecules
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