Hiring for Customer Success Operations: How to Drive Efficiency and Productivity Across Post-Sales Teams

In this webinar, Emily Ryan, Director of CS Strategy and Operations at Splunk and Seth Wylie, Head of CS Ops at Gainsight, discuss best practices for locating and hiring for CS Ops. They will also walk you through successfully defining the CS Operations role and ways to set up your team for success.

What you'll takeaway:

  • Foundational elements surrounding tenets and structural considerations of customer success
  • Key skills to look for when building your first Ops team
  • Tools to improve CS initiatives through a thoughtful application of operations
  • Methods for CS Ops leaders to prioritize requests and focus on the bottom line

Interested in more? Watch the other on-demand webinars from the Hiring for Customer Success Executives Webinar Series.

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