Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
Intelex is one of Canada’s largest software companies, the oldest independent vendor of environmental, safety and quality (EHSQ) software in North America, and a global leader in developing EHSQ software. Offering over 80 web and mobile applications, the company helps its customers streamline and simplify ESHQ management as they ensure compliance, reduce risk and improve performance.
With Gainsight in place, Intelex has reduced the firefighting and missed expectations its Customer Success Managers (CSMs) were struggling to overcome. It also doubled the amount of portfolio each CSM could take on – and gained the foundation for its broader Customer Experience teams.
Overall, Gainsight positioned Intelex to:
Read the case study to learn more about how Gainsight enables Intelex to drive customer success efficiency and reduce customer time to value.
Developed in Partnership with Growth Molecules
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