Deliver proactive, preventative care that enables you to retain and grow your customer base.
Manage learner's experience, and deliver educational outcomes.
Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.
Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.
Customer Success Empower and enable your CSMs.
Product Create elegant product experiences.
Customer Experience Identify trends across the customer journey.
Revenue and Sales Drive a high performing renewals process.
IT and Analytics Consolidate your Customer Data.
Executives Align on customer heath and opportunities.
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A provider of an IT management platform enables 6,000 thriving Managed Service Providers (MSPs) to maintain, back up, and secure on-premise and cloud-based servers, desktops, mobile devices and other endpoints for their SMB customers.
While the provider is always aware of the end clients taking advantage of its platform, its first focus is partner success. To that end, it established a Partner Success organization.
Previously, the Partner Success team handled many tasks manually, including consulting multiple systems to gather all needed information about its MSP partners. This time-consuming approach pulled team members from engaging more with partners, made it difficult to understand partner health, and hampered the team’s efforts to show their value.
By deploying Gainsight, the team was able to:
Read the case study to learn more about how this team has improved its partner success efforts and driven more revenue.
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