Digital Customer Education is a must-have strategy if you want to stay ahead of your competition in 2024.
Join us as we redefine customer education for the digital age in our New Year, New Strategies Bootcamp series designed to help you build a comprehensive and impactful digital education program.
From appointing a Customer Education leader and navigating the learning management system (LMS) market to creating awesome content and measuring the success of your program, each session is jam-packed with actionable insights, practical tips, and collaborative discussions you can apply to your strategy today.
The series will cover topics on:
You can’t build and launch a successful customer education program without a strong leader leading the charge. Whether you appoint one from your team or recruit someone new, join this session to learn about the tools and insights you need to select the right leader to guide your program to success.
Speaker:
Lila Meyer Director of Global Education Services, Gainsight
You have a team leader. Now what? It’s time to put yourself in the shoes of your customers and set realistic goals that’ll help them—and you—succeed. Join us to dive into the goal-setting process to ensure you launch an academy destined to meet your customers’ unique needs.
Speaker:
Lila Meyer Director of Global Education Services, Gainsight
Speaker:
Kristine Kukich Principal Owner, The Training Sherpa
Leader? Check. Goals? Set. Let’s learn how to design courses that captivate your customers, help them retain key product information, and keep them coming back for more.
Speaker:
Lila Meyer Director of Global Education Services, Gainsight
Speaker:
Joel Eaton Head of Product - E-Learning, Hornbill
The LMS market is jam-packed with options—and that’s great. Variety is the spice of life. Which one’s right for your program? We’re here to help. This session will explore the current LMS market, the features you absolutely need (and the ones that you might want to live without) and the tough questions to ask vendors.
Speaker:
Lila Meyer Director of Global Education Services, Gainsight
Speaker:
Adrianne Hipsher Manager Customer Enablement & Programs, Bonusly
Your academy is alive and kicking. What should you do next? Promote your academy to your customers, get them to walk through its proverbial doors, and instill learning into their day-to-day lives. Join us as we explore the tall task of promoting your new program and getting your customers just as excited as you.
Speaker:
Lila Meyer Director of Global Education Services, Gainsight
Speaker:
David O'Brien, Director of Customer Support, AgriWebb
We’ll be the first to admit that measuring customer education can be tricky—but it’s something you have to get right in 2024. We’ll look at a surprisingly simple way to measure the impact of training, talking points you can use to keep your leadership team on board, and how you can position your program for long-term success.
Speaker:
Lila Meyer Director of Global Education Services, Gainsight
Speaker:
Sharon Castillo Sr. Director, Content Strategy and Enablement, Okta