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RiskIQ

RiskIQ Achieves Net Retention over 100% by Scaling Customer Success and Operational Excellence with Gainsight

"I really couldn't be happier with our selection. Gainsight has become a centerpiece of our Customer Success team and is integrated in an operational day-to-day level."
- Eric Foster, Head of Customer Success, RiskIQ

Company Overview

RiskIQ, the External Threat Management company, enables organizations to expand their security programs outside the firewall, enabling incident responders to protect the enterprise from external threats. RiskIQ's product continuously discovers, indexes, and monitors websites, mobile assets, and Internet systems from the outside in. Leading financial institutions, insurance providers, and consumer as well as B2B brands use RiskIQ to protect themselves and their users from external threats, malware, and fraud. RiskIQ is headquartered in San Francisco.

RiskIQ has a Customer Success department that services a growing client base that includes primarily Fortune 500 companies, including the top banks, consumer technology companies, and social networks. Customer Success covers the entire post-sale customer relationship, including implementation, onboarding, account management, professional services, support, and integrations.

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