Communities have limitless potential. From powering self-service, to creating safe spaces for dialog and knowledge sharing, customer communities are powerful places to drive customer value. Hear from leading community professionals as they unpack how to start, scale, and measure community success.
The series will cover topics on:
Building an online community isn’t as hard as you might think - in fact, it’s pretty simple to get started. For most businesses, you already have a thriving community of interested and engaged customers around your brand - and harnessing your existing resources and relationships can power up a thriving community almost overnight.
Speaker:
Jessica Quazza, Go-To-Market Strategy Lead, Gainsight
Speaker:
Kait Masters, Community Development , HoneyBook
Customer communities are always on. Customers may span across time zones and continents, and their need for the community may pop up within work hours, at night, or even on the weekends. So how do you cultivate a self-sustaining engagement cycle that keeps the community thriving even when your community manager is away?
Speaker:
Jessica Quazza, Go-To-Market Strategy Lead, Gainsight
Speaker:
Danny Pancratz, Director of Community, Unqork
Peer-to-peer engagement lies at the heart of every vibrant customer community, fostering collaboration, knowledge sharing, and customer loyalty - but it can be tricky to build that engagement, quickly and scalably. Because let’s face it, no one wants to be the first person on the dance floor (or community forum, in this case!)
Speaker:
Jessica Quazza, Go-To-Market Strategy Lead, Gainsight
Speaker:
Madalina Cristil, Communiy Manager, Veeam
Speaker:
Safiya Mohamed, Community Analyst, Veeam
Your most loyal customers are often the gateway to success - building your brand, advocating for product enhancements that drive results, and so much more. But how do you use your community to power advocacy programs, and build a bench of advocates and raving fans?
Speaker:
Jessica Quazza, Go-To-Market Strategy Lead, Gainsight
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Speaker:
First Lastname, Really Long Job Title, Company
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Speaker:
First Lastname, Really Long Job Title, Company
Speaker:
First Lastname, Really Long Job Title, Company
