WEBINAR SERIES

Women in CS Power-Up Masterclasses

Join us for a series of practical masterclasses hosted by Gainsight and Women in Customer Success!

The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

JAN 18
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JAN 18

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2:00 PM GMT

Goal Setting and Career Paths in 2024

In our first masterclass we reveal strategies and actionable steps for designing a career path and setting goals that will propel you in 2024.

Key Discussion Topics Include:

  • Exploring the dream career vision as part of your life goals (long-term to immediate vision)
  • Your Workplace preferences - drawing from your values and strengths
  • Being a Boss of Your Career
  • Smart Goal Setting for 2024
  • Your Career Support System

Speakers:

Speaker 1

Giorgia Pedenzini
CSM at Gainsight

Speaker

Marija Skobe-Pilley
Founder of Women in Customer Success & Co-Founder of Fractional SaaS 

Speaker 3

Jenni Conner
Customer Success Leader at UserTesting

MAR 07
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MAR 07

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2:00 PM GMT | 3:00 PM CET

Mentoring and Investing in Women

Celebrate Women’s History Month with Gainsight and Women in Customer Success! Join us for a practical masterclass as we delve into the transformative world of mentoring and investing in women.

In this session, you’ll be introduced to mentoring as a tool for a pay-it-forward mindset:

  • What are the benefits of mentoring for mentors and mentees,
  • How to start and maintain a successful and beneficial mentoring relationship,
  • Where to find mentors and
  • Transformative results that mentoring relationships have in women’s careers.

Speakers:

Speaker 1

Giorgia Pedenzini
CSM at Gainsight

Speaker

Marija Skobe-Pilley
Founder of Women in Customer Success & Co-Founder of Fractional SaaS 

Speaker

Kellie Lucas
Author, Coach, Consultant, The Customer Success Pioneer

APR 25
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APR 25

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2:00 PM GMT | 3:00 PM CET

Understanding the Heart of Your Team & Customers

Join us for a practical masterclass that will transform the way you engage with your teams and customers. Our speakers are leaders who lead with vulnerability, aiming to achieve balance between professional excellence and emotional connectivity. They will demonstrate how emotional engagement can be a game-changer in your professional journey.

What we’ll cover:

  • How to recognise and respond to the emotional needs of your teams and customers
  • Build deep, enduring relationships based on trust and understanding
  • Lead with authenticity and inspire through vulnerability
  • Channel emotional insights into effective problem-solving strategies

Speakers:

Speaker 1

Robin Merritt
Chief People & Operations Officer at Gainsight

Speaker

Marija Skobe-Pilley
Founder of Women in Customer Success & Co-Founder of Fractional SaaS 

Speaker

Bethany Ayers
Board Advisor/NED and Co-host of The Operations Room podcast

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Register Today