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About Gainsight

Net Retention Masterclass Webinar Series

Net Dollar Retention (NDR) is a leading SaaS metric that is strongly correlated to SaaS valuations, rewarding companies with expansion-oriented contracts. High-performing Customer Success teams are increasing NDR by generating leads for sales and helping drive expansion growth. Join us for this 4-part webinar series as we break down the techniques and tactics your customer-centric team can use to improve NDR.


What You’ll Learn


Best Practices

Learn proven methodologies for accelerating your customers’ time to value and product adoption in their first 30, 60, and 90 days post-launch.

Customer Success 2.0

The best defense is a good offense. Discover how Customer Success teams are sourcing opportunities to expand customer value, rather than focusing exclusively on eliminating churn.

Exclusive Content

Get access to Net Dollar Retention metrics and anecdotes from mature organizations doubling down on growth and expansion.

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Chris Bohle | Kelly Dehart

Director, Solution Design & Strategy | SVP Sales & Account Management, Gainsight

Watch On-Demand


May 27, 2021

Achieving 125%+ NDR: Turning Red Accounts Into Expansion Accounts

Learn about the basics of Net Dollar Retention—including how to measure your NDR and why it is a critical metric for SaaS companies.

Watch On-Demand

                         Watch Now

Boost NDR with Closed-Loop Customer Experience Programs

May 4, 2021

Driving improvements to NDR through CX can get tricky - learn how Gainsight leverages different elements of CX Center to drive retention.


Achieving 125%+ NDR: Turning Red Accounts Into Expansion Accounts

May 27, 2021

Turn your at-risk accounts into your next big close. We'll discuss what it takes to drive 125% NDR and systematic expansion.


NDR Fundamentals & Cross-Functional Value Selling

Mar. 16. 2021

Learn about the basics of Net Dollar Retention—including how to measure your NDR and why it is a critical metric for SaaS companies.


Boost NDR with Closed-Loop Customer Experience Programs

May 4, 2021

Driving improvements to NDR through CX can get tricky - learn how Gainsight leverages different elements of CX Center to drive retention.


Higher NDR with Increased Product Adoption & Rapid Time to Value

Tuesday, Apr. 20 at 10am PT / 1pm ET

Learn about the intersection of NDR, product adoption, and consumption analytics and how to optimize cross-functionally.

NDR Fundamentals & Cross-Functional Value Selling

Mar. 16. 2021

Learn about the basics of Net Dollar Retention—including how to measure your NDR and why it is a critical metric for SaaS companies.


How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.

How to Capture Your Customers at the Top of the Funnel

Monday, May 11, 2020 // 10am PDT

Join Gainsight's CEO, Nick Mehta, to understand how to setup your customers for success and ROI from day zero.