WEBINAR SERIES

Unleash the Full Potential of Customer Success

Join the pioneers of Customer Success for a webinar series that explores the expanding influence of customers, post-sales and CS programs in 2024. Hear from both industry leaders and front-line doers while discovering how-to strategies to achieve unparalleled customer results and outcomes. This series promises to provide actionable insights and practical tips to elevate your customer success initiatives to new heights, explore new digital customer success programs, and ensure your teams exceed customer AND business expectations in the ever-evolving, AI-powered digital landscape. Unleash the full potential of customer success and drive transformative impacts across your organization.

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The series will cover topics on:

  • Avoiding surprises on customer churn risk and product adoption
  • Keeping the customer success outcomes in mind at all times
  • Tapping into the expansion potential of your customers to unlock new growth
  • Scaling your efforts through digital strategies and execution
  • Leveraging your product as a powerful tool for growth and scale
  • Embracing empathy and building connections on a human level with your customers

Webinar Schedule

FEB 20
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JULY 03

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9:30 PST

Unleash The Potential of Through-Partner Customer Success

Partnerships can transform your business, increasing revenue and expanding your reach. However, through-partner marketing and sales strategies historically only focus on the buying side of the customer lifecycle. SaaS-modeled businesses are recognizing that partners remain involved as a trusted resource for customers well after the initial sale. This means those partners should also have a role in keeping customers engaged in post sales touch points to increase customer lifetime value.

  • Support localized customer success delivery
  • Drive adoption of products and services in diverse markets
  • Expand breadth and depth of customer relationships
  • Add deeper insights and data inputs into customer health scores

Speakers:

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Jay McBain
Chief Analyst - Channels, Partnerships & Ecosystems at Canalys

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Jane Bossert
Principal Practice Leader - ecosystems at IBM

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Scott Salkin
CMO at Gainsight

MAR 14
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MAR 14

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9:00 PST

Unleash The Full Potential of CS for CSMs: Getting the Most of Gainsight

Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own success; when customers fail, businesses fail. And while everyone contributes to CS, customer success teams are on the front lines to ensure they are successful (despite the internal and external roadblocks in the way).

Join Gainsight and Katy Filley, Senior Success Manager at Floqast, to hear how Katy gets the most of Gainsight in her customer-facing role. You’ll hear how Katy navigated Gainsight as a first time CSM, established great CS habits that make her successful today, and gets the most of her day to day through Gainsight.

Speakers:

Speaker

Katy Filley
Senior Customer Success Manager at Floqast

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Tori Jeffcoat
GTM Strategy, Customer Success & AI at Gainsight

MAR 28
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MARCH 28

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9:00 PST

Creating Customer Moments at the Contact Level

Achieving personalized experiences is key to ensuring customer contacts recognize the value of your product and continue investing in it. Join Gainsight to discover how you can leverage individual contact insights to create scalable, personalized journeys that enhance engagement and loyalty. Our experts will show you how data from various sources, including CSM notes and product usage, can be used to tailor unique journey’s for individual customer contacts.

  • Strategies for engaging customers across channels to gather comprehensive contact data.
  • Insights into transforming your approach to using data from individual customer contacts.
  • Techniques for scaling personalized experiences using data insights.

Speakers:

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Jared Block
Manager GTM Strategy Gainsight PX at Gainsight

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Kendra McClanahan
Customer Success Operations at Gainsight

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Brady Bluhm
Enterprise Customer Success Manager at Gainsight

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speakers:

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

JULY 03
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NOW ON DEMAND

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JULY 03

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9:30 PST

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Speakers:

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

JULY 03
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NOW ON DEMAND

icon

JULY 03

icon

9:30 PST

Lorem ipsum dolor sit amet ectetur adipiscing mogio

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.

  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia
  • Laboris nisi ut aliquip ex ea commodo consequat
  • Occaecat cupidatat non proident, sint culpa sunt in culpa qui officia

Speakers:

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

Speaker

Speaker Name
Vice President of Customer Experience and Operations at Gainsight

Register Today