Join the pioneers of Customer Success for a webinar series that explores the expanding influence of customers, post-sales and CS programs in 2024. Hear from both industry leaders and front-line doers while discovering how-to strategies to achieve unparalleled customer results and outcomes. This series promises to provide actionable insights and practical tips to elevate your customer success initiatives to new heights, explore new digital customer success programs, and ensure your teams exceed customer AND business expectations in the ever-evolving, AI-powered digital landscape. Unleash the full potential of customer success and drive transformative impacts across your organization.
The series will cover topics on:
Partnerships can transform your business, increasing revenue and expanding your reach. However, through-partner marketing and sales strategies historically only focus on the buying side of the customer lifecycle. SaaS-modeled businesses are recognizing that partners remain involved as a trusted resource for customers well after the initial sale. This means those partners should also have a role in keeping customers engaged in post sales touch points to increase customer lifetime value.
Speakers:
Jay McBain
Chief Analyst - Channels, Partnerships & Ecosystems at Canalys
Jane Bossert
Principal Practice Leader - ecosystems at IBM
Scott Salkin
CMO at Gainsight
Customer success is hard. Making sure your customers are successful is one of the most critical things a business needs to do for its own success; when customers fail, businesses fail. And while everyone contributes to CS, customer success teams are on the front lines to ensure they are successful (despite the internal and external roadblocks in the way).
Join Gainsight and Katy Filley, Senior Success Manager at Floqast, to hear how Katy gets the most of Gainsight in her customer-facing role. You’ll hear how Katy navigated Gainsight as a first time CSM, established great CS habits that make her successful today, and gets the most of her day to day through Gainsight.
Speakers:
Katy Filley
Senior Customer Success Manager at Floqast
Tori Jeffcoat
GTM Strategy, Customer Success & AI at Gainsight
Achieving personalized experiences is key to ensuring customer contacts recognize the value of your product and continue investing in it. Join Gainsight to discover how you can leverage individual contact insights to create scalable, personalized journeys that enhance engagement and loyalty. Our experts will show you how data from various sources, including CSM notes and product usage, can be used to tailor unique journey’s for individual customer contacts.
Speakers:
Jared Block
Manager GTM Strategy Gainsight PX at Gainsight
Kendra McClanahan
Customer Success Operations at Gainsight
Brady Bluhm
Enterprise Customer Success Manager at Gainsight
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Speakers:
Speaker Name
Vice President of Customer Experience and Operations at Gainsight
Speaker Name
Vice President of Customer Experience and Operations at Gainsight
Speaker Name
Vice President of Customer Experience and Operations at Gainsight
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Speakers:
Speaker Name
Vice President of Customer Experience and Operations at Gainsight
Speaker Name
Vice President of Customer Experience and Operations at Gainsight
Speaker Name
Vice President of Customer Experience and Operations at Gainsight
Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.
Speakers:
Speaker Name
Vice President of Customer Experience and Operations at Gainsight
Speaker Name
Vice President of Customer Experience and Operations at Gainsight
Speaker Name
Vice President of Customer Experience and Operations at Gainsight