WEBINAR SERIES

The Gamechanger Series - CCO Edition

Join Gainsight's CCO Kellie Capote as she interviews Gamechangers within the customer success industry - exploring different topics on a monthly basis!

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JANUARY 11

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10:00am PST

Presenting Customer Success to the Board

Demonstrating the impact of customer success to your board is not just a matter of saying what your team is up to. Rather, it’s an exciting opportunity to show targets and the charter for the team, as they relate to initiatives for the entire organization.

Join this webinar to learn:

  • How to present a connected story, with a cohesive narrative
  • Methods to demonstrate cross-functional alignment, tying back to the broader company
  • Metrics to focus on, including retention, net retention, and customer advocacy
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Nello Franco, Chief Customer Officer, Onfido

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SEPTEMBER 21

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9:00AM PST

Elevating Customer Success: Becoming a Die Hard Metrics Driven Organization

Looking to make the transition to becoming a data-driven CS organization? Join us as we discuss:

  • How to identify the right KPIs for your CS organization
  • Tackling excessive churn across your team, and with individual CSMs
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Penny Ashley-Lawrence, SVP of Customer Success, Workiva

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OCTOBER 19

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9:00 PST

Driving Alignment and Collaboration with an End-to-End Value Framework

When working with customers, businesses must ensure efficiency for processes from end-to-end while conveying time to value.  But how do executives ensure customers meet their goals while ensuring cross-functional alignment?

Join this webinar to learn:

  • Robust end-to-end business processes to demonstrate top value
  • Expectations and goals to set, for key stakeholders across the customer journey
  • Success plans to operationalize within your organization
  • How to build and maintain stronger relationships within your organization and externally
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Kevin Meeks, Industry Principal - Customer Success Strategy, Valuize

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NOW ON DEMAND

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NOVEMBER 16

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9:00 PST

Scaling from 3% of Customers and 30% of Revenues to 100k Customers and 100% of Revenue

Growing revenue through the scope of customer success requires the right investments financially, and the right teams operating effectively.

Join this webinar to learn:

  • How to make data-driven decisions that drive retention and revenue growth
  • Key KPIs to prioritize as you meet (and exceed) your growth targets
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Jeff Heckler, Director of Customer Success Solutions, Marketsource

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NOW ON DEMAND

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JULY 05

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9:50 PST

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Speaker

Speaker:

First Lastname, Really Long Job Title, Company

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NOW ON DEMAND

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JULY 05

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9:50 PST

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  • Laboris nisi ut aliquip ex ea commodo consequat
Speaker

Speaker:

First Lastname, Really Long Job Title, Company

Speaker

Speaker:

First Lastname, Really Long Job Title, Company

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NOW ON DEMAND

icon

JULY 05

icon

9:50 PST

Lorem ipsum amet, consectetur adipiscing

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.

  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia
  • Laboris nisi ut aliquip ex ea commodo consequat
  • Occaecat cupidatat non proident, sint culpa sunt in culpa qui officia
Speaker

Speaker:

First Lastname, Really Long Job Title, Company

icon

NOW ON DEMAND

icon

JULY 05

icon

9:50 PST

Lorem ipsum amet, consectetur adipiscing

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.

  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia
  • Laboris nisi ut aliquip ex ea commodo consequat
  • Occaecat cupidatat non proident, sint culpa sunt in culpa qui officia
Speaker

Speaker:

First Lastname, Really Long Job Title, Company

icon

NOW ON DEMAND

icon

JULY 05

icon

9:50 PST

Lorem ipsum amet, consectetur adipiscing

Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.

  • Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia
  • Laboris nisi ut aliquip ex ea commodo consequat
  • Occaecat cupidatat non proident, sint culpa sunt in culpa qui officia
Speaker

Speaker:

First Lastname, Really Long Job Title, Company