WEBINAR SERIES

The Gamechanger Series - CCO Edition

Join Gainsight's CCO Kellie Capote as she interviews Gamechangers within the customer success industry - exploring different topics on a monthly basis!

Placeholder
icon

NOVEMBER 16

icon

11:30am PST

Scaling from 3% of Customers and 30% of Revenues to 100k Customers and 100% of Revenue

Growing revenue through the scope of customer success requires the right investments financially, and the right teams operating effectively.

Join this webinar to learn:

  • How to make data-driven decisions that drive retention and revenue growth
  • Key KPIs to prioritize as you meet (and exceed) your growth targets
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Jeff Heckler, Director of Customer Success Solutions, Marketsource

icon

SEPTEMBER 21

icon

9:00AM PST

Elevating Customer Success: Becoming a Die Hard Metrics Driven Organization

Looking to make the transition to becoming a data-driven CS organization? Join us as we discuss:

  • How to identify the right KPIs for your CS organization
  • Tackling excessive churn across your team, and with individual CSMs
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Penny Ashley-Lawrence, SVP of Customer Success, Workiva

icon

OCTOBER 19

icon

9:00 PST

Driving Alignment and Collaboration with an End-to-End Value Framework

When working with customers, businesses must ensure efficiency for processes from end-to-end while conveying time to value.  But how do executives ensure customers meet their goals while ensuring cross-functional alignment?

Join this webinar to learn:

  • Robust end-to-end business processes to demonstrate top value
  • Expectations and goals to set, for key stakeholders across the customer journey
  • Success plans to operationalize within your organization
  • How to build and maintain stronger relationships within your organization and externally
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Kevin Meeks, Industry Principal - Customer Success Strategy, Valuize

icon

NOW ON DEMAND

icon

NOVEMBER 16

icon

9:00 PST

Scaling from 3% of Customers and 30% of Revenues to 100k Customers and 100% of Revenue

Growing revenue through the scope of customer success requires the right investments financially, and the right teams operating effectively.

Join this webinar to learn:

  • How to make data-driven decisions that drive retention and revenue growth
  • Key KPIs to prioritize as you meet (and exceed) your growth targets
Speaker

Speaker:

Kellie Capote, Chief Customer Officer, Gainsight

Speaker

Speaker:

Jeff Heckler, Director of Customer Success Solutions, Marketsource

Register Today