Unleash the power of AI with Gainsight! Learn more here!

Gainsight Is Your
New AI-Backed
Superpower

Drive efficient growth and deliver a world-class customer journey from end-to-end.

The Complete Customer Success Platform Is Here

A fast and simple way to launch, scale teams, and deliver awesome customer experiences.

Customer Success

Drive retention and expansion at scale with 360 customer views and automated best practices.

Product Experience

Improve user adoption with in-app engagements and meaningful product analytics.

Customer Communities

Give your customers a single hub for anytime, anywhere, self-service.

Customer Education

Digitize customer onboarding and training with on-demand  education.

Getting started or needing to scale?

We’ve got you covered.

2700% Increase in NPS Responses

“We adopted Gainsight CS to manage the entire onboarding process, manage risk, and get more sophisticated about the health of our dealerships.”

Melissa Terrell
EVP of Operations

3900% Increase in NPS Response Rate

“Gainsight PX was revolutionary for us. As a SaaS tool, NPS is very important for us. But prior to adding PX, we were getting maybe 150 NPS responses a quarter.”

Neil James
Chief Operating Officer

50% Increase In Productivity Per CSM

“I can finally engineer for CS and not just rely on soft skills about how we should handle customers.”

Anna Tighe
Director, Customer Success

25% Increase In Healthy Customers

“We’re working to build customer journeys with digital touch points so that our CSMs can devote more time to our ‘white glove’ customers.”

Monica Perez
Head of Customer Success

Ten-fold increase in engagement

“Gainsight helped us take a different approach to onboarding. We can now observe customers through a lens that tells us what they are trying to accomplish with our products.”

Manish Devgan
Senior Vice President of IoT and Analytics Products

The Undisputed Champion of the Category

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Proven Leaders In Customer Success & Community Building

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Leaders in Building Product Experiences and Driving Adoption

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Challenging the conventional workplace and leading a movement

One Vendor. One Platform. Endless Value.

Customer Success, Community, Education and Adoption technology—all on one platform.

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Unlock the Power of Your Data

Unify all of your customer data and tap into industry leading AI tools.
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Create a Single Customer Hub

Provide a seamless community, education, and adoption experience for your customers.
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Accelerate and Extend Value

Leverage a marketplace of prebuilt best practices, templates, and extensions.

Join The World’s Largest 
CS Community And You’ll Never Be Alone.

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Pulse is Where You Want To Be

It’s the industry’s largest CS conference. Don’t miss it.

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A Crash Course in Customer Success

From career advice, to best-practices, to the history of CS, you’ll learn it here.

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We Wrote the Book on Customer Success

Actually, we wrote a few. Find them here and start your CS journey.

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Gainsight Is a Party and You’re Invited

You’ve never seen a company have as much fun as we do.